As a user of our Website, you can rest assured that we will not compromise your privacy, nor will we ever sell your data. If you chose to input your data onto our Website, we will store it securely and we will respect your marketing choices.
Unless we advise otherwise at the time ou submit data to our Website, Acland Homes will be the data controller of all data uploaded by you to our website. Our contact details, together with our registration details for the UK’s Data Commission Office (ICO), are set out in the “Our Details” section below.
What data we collect
You are not required to provide any data to access the public areas of the website.
If you want to receive marketing communications from us, we will ask you to provide details so we are able to contact you, such as your name, email address, telephone number and postal address.
Additionally, if you choose to submit data to us on our Website, for example by completing our Contact Us form, we will collect details such as your name, email address, telephone number and postal address.
We will always store your data securely and we will never ask you for any data that we don’t need. For example, we do not collect any special categories of personal data about you through our website, such as details about your race, ethnicity, religious beliefs or information about your health.
There may be areas of our Website that require log-in and password input. This security is in place to protect the confidentiality of the data contained there, such as that within our online products. These areas are subject to their own Terms & Conditions and Privacy Policies.
How we use your data
By submitting your data so that you can receive marketing communication from us, you will be able to receive such communications as our newsletters, event invitations and details of our competitions and prize draws.
We may also use the data you submit to our Website to respond to your enquiries or complaints.
We only use your data for the purposes for which we collected it subject to limited exceptions, such as where we reasonably consider that we can use your data for another which is compatible with the original purpose for which it was collected.
On what basis do we process your data
We will only use and process the data you provide to us where we have a lawful basis for doing so.
With regard to the data we collect from you on our website, we will process this on the basis that you have provided your consent, for example, by signing up to receiving our marketing communications and/or by contacting us in respect of a query or complaint.
Please note that you have a right to withdraw your consent at any time. If you currently receive marketing communications from us and you would prefer not to receive them in the future or if you would like to change your marketing preferences, you can do this at any times by clicking the “unsubscribe” link at the bottom of all our marketing emails.
There are other lawful bases for our processing of your data which include processing that (i) is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering a contract, (ii) is necessary for compliance with our legal, regulatory and/or professional obligations, (iii) is necessary for the purposes of pursuing our legitimate interests, or (iv) is necessary for the establishment, exercise or defence of legal claims.
Who we share your data with
We may share your data with our third-party service providers who we appoint to deliver our marketing communications or to administer and maintain our Website for us.
We will not disclose your data to any other third parties unless (i) we are required to do so by law, (ii) disclosure is necessary for the purpose of, or in connection with, legal proceedings, (iii) it is to exercise or defend legal rights or (iv) we have your consent.
Where we transfer your data as described above, whether such transfer is within or outside the European Economic Area, we will always ensure that such transfer is safe and secure by ensuring that adequate safeguards are put in place to protect your data.
How long we keep your personal data
We keep data in accordance with our internal retention procedures, which are determined by our legal, regulatory and professional obligations and accord with good practice. The retention periods differ depending upon the nature of the data we hold and the reasons why we are holding it, and are subject to change. Please rest assured that we only keep your data for as long as we need to. When your data is no longer required, we will delete it securely.
Please contact us if you require more details regarding our retention periods.
When you visit our website our server will temporarily record your IP address (similar to a phone number, it is a unique number that allows your computer or device to communicate via the internet). It allows us to identify your country of origin whilst you are navigating our website, so we can direct you to the most suitable regional pages of our website. If you are accessing our website from a business IP address, we also capture details of which organisations have visited our website.
We are committed to ensuring that your data is secure. In order to protect the data you input to our website from unauthorised access, improper use or disclosure, unauthorised modification, unlawful destruction or accidental loss, we have put in place appropriate technical, physical and managerial procedures. All our employees and any third parties we engage to process your data are obliged to respect the confidentiality of your data.
However, the internet is not a secure environment and we cannot, therefore, guarantee total security of any data transmitted to our website. Whilst we utilise the latest virus protection software, we cannot guarantee our website is free of computer viruses or other harmful applications so such transmission is at your own risk.
Links to other websites
Our website contains links to other websites. Please note that we are not responsible for the privacy practices of other websites. When you leave our website please be sure to read the privacy notices and policies of those other websites. This privacy notice applies solely to data collected by our website. We do not endorse the content on any other websites that can be accessed via our website.
Changes to your personal data
If your personal data changes at any time, please keep us informed so we can ensure your data is accurate, complete and current. If you wish to update your personal data, you can do this at any time via our marketing preference centre, which you can access by clicking on the link within all our marketing emails.
Access to your personal data and your rights
You are entitled to view the personal data we hold about you and request that we amend it or delete it, subject to some exceptions. You also have the right to request that we restrict our processing of your data or to object to that processing. Please email your request to our data protection officer, whose contact details are in the Contact Us section below.
Please note we may require further data from you in order to verify your identity before disclosing, amending or deleting any of your data.
In most cases, we will deal with your requests free of charge and within one month of receipt of your request. However, there are exceptions that may allow us to charge a reasonable fee to cover our administration costs and/or extend the time period for dealing with your request to two months from receipt of your request, such as where your request is complex or repetitive. If an exception applies, we will keep you informed.
We will never charge you to change your marketing preferences or unsubscribe to our marketing communications.
Controller: Acland Homes Ltd.
Address: Richmond House, Walkern Road, Stevenage, Hertfordshire, England, SG1 3QP
Telephone: 07516 257967
Please note that emails sent to and from Acland Homes may be monitored to ensure compliance with internal policies and procedures and to protect our business.
If you have questions regarding this privacy notice, if you require access to your personal data or if you have a complaint in connection with this privacy notice, please contact our Data Protection Officer, whose details appear above.
If we have been unable to resolve a complaint you have made to us, you can contact the ICO at www.ico.org.uk
Changes to this privacy notice
This privacy notice was last updated on the date stated below and we may vary it from time to time. We encourage you to check our privacy notice regularly. We will include a notification on our website’s home page if we make any significant changes to this privacy notice.
Dated: 01 December 2019